Common Questions about your Vacation Rental Home
Below is a list of the most frequently asked question from our guests. If there is anything else you need to know, please do not hesitate to ask at any time.
Q: What is required to make a reservation?
A: We require a 50% down payment if you are more than 30 days from your check-in date, and payment in full if you are within 30 days. We only accept credit cards as payment, but we accept all major cards. You can book on twocasitas.com or by calling us at 505-795-3130.
Q: What credit cards and other forms of payment do you accept?
A: We except accept Visa, MasterCard, Discover, and American Express.
Q: What are the cleaning fees?
The cleaning fee depends on the size of your home, and can range from $135 - $600. These fees are included in the required fees for every booking.
Q: What are the taxes?
The taxes vary depending the home you are renting. Homes within Santa Fe's city limits have a %9.5 tax rate, and homes in Santa Fe County have a %2.5 tax rate.
Q: Are there any other costs?
A: There is an additional 3% administrative fee that covers the cost of credit-card processing. Two Casitas offers an Accidental Damage Insurance that covers guests up for to $1,000 of reported damage. Should you decide to forego this insurance, we require a $1,500 security deposit. Dogs are allowed with a $150 fee at many of our rentals.
Q: What is check in and check out time?
A: Check in time is anytime after 3:00 PM. Check out is no later than 11:00 AM.
Q: How do I check in and access my rental?
A: Two Casitas uses a self-check-in procedure for all of our homes. Some homes have a lock box and a physical key, while other homes utilize an electronic keypad. Instructions for entering your home will be provided to you at the time of booking, three days before your arrival, and the day before you arrive via text message.
Q: Is there WIFI if so what is the password?
A: All of our homes have free wireless Internet. The network and password posted in the home, and is included in your check-in information.
Q: Do we have Cable TV, DVD, CD, Play station etc.
A: All homes have basic cable, and many have smart TVs. Check each home's listing for additional ammenities.
Q: In case of an emergency or if we just need something as simple as restaurant recommendations what number do we call?
A: Please call 505-984-2270 for all of your needs.
Q: Where is your office?
A: We all work from home! Should you need in-person assistance while you are in town, we will come to you!
Q: Is the home fully furnished?
A: All of our rental properties are fully furnished complete with all the comforts of home including fully equipped kitchens with dishes, pots, pans, serving ware, utensils, silverware, glassware, coffee pot, toaster, etc.
Q: Is there coffee in the house and a coffee grinder?
A: All of our homes have a drip coffee maker, and we provide ground Starbucks cofffe, filters and creamer.
Q: Are bed linens and towels included in the vacation rental?
A: All vacation rentals have sheets, blankets, and pillows for every bed including sofa beds. Other included linens are bath, hand, and face towels, bath mats, and kitchen linens. Our bathrooms are fully stocked; each bathroom has four towels and wash cloths, hair dryers as well as iron and ironing board.
Q: Is daily housekeeping included?
A: Daily housekeeping is not included in the rental rate, but it can be easily arranged at the tenant's expense. Each property is deep cleaned upon a tenant's departure.
Q: Are pets allowed?
A: Dogs are allowed at most of our homes with a $150 fee.
Q: Do you supply Firewood at no cost?
A: Yes, Two Casitas supplies firewood between September 15th and May 15th. Please carefully read and follow the posted instructions for how to use the fireplace in your rental.
Q: Is there air conditioning in my rental property? What about heat?
A: Most of our homes have either a swamp cooler or traditional air-conditioning. Please refer to your home's description or give our office a call for specific information about the cooling system in your rental.
Q: Is smoking permitted?
A: All properties are NON SMOKING. Please respect this policy. Smoking 15 feet away for your home is permitted outside only. If we find evidence of smoking inside the house, a $1,000 fee will be charged to the credit card on file.
Q: Can you hold a place for me for a few days, a week, or until I decide?
A: We can only hold a home for 24 hours. If a home is put "on hold", you will not be able to book online at twocasitas.com. Please call us at 505-795-3130 and we will finalize the reservation.
Q: What is your cancelation policy?
A: You must cancel 61 days or longer to expect a refund of your deposit less a processing fee of 10% of your total reservation and a $75 fee. If you cancel within 60-31 days, there will be a steep a cancelation fee of 50% of your total stay plus a $75 processing fee. If you cancel 30 days or less before arrival you will have paid in full and there will be no refund. Please refer to our cancellation policy on the policy page for further details, as the cancelation policy is quite strict. Exceptions can be discussed with our staff, please contact us to discuss the circumstances.
Q: We are really neat people; can we clean the place ourselves and skip the normal cleaning fee?
A: No. We must ensure that each guest has the best vacation rental experience. That means we are responsible for cleaning.
Q: You state a 3 (or more) night minimum, will you make an exception?
A: That depends on the unit, the season, the owner, and the circumstances. Please feel free to contact us.
Q: Are your vacation rentals handicap accessible?
A: That depends on the unit and your needs. Please inquire. We’ll try to put you in a unit that will suit your needs.
Q: How far are you from the Ski Basin?
A: The bulk of the drive to Ski Santa Fe is up the mountain itself, so almost any home that you rent in Santa Fe will be about a 45-60 minute drive away depending on traffic and weather conditions.